Wahana Call Center can be contacted when there are consumer complaints
The travel Call Centre can be contacted when consumers experience problems. Wahana itself is a forwarding service. In this service there are often various problems. Many consumers of travel. This happens because it happens for a long time. In addition, the supplier is also engaged in the opening of the agent.
Everyone can register themselves as a travel agent. Of course, this is very profitable, considering that being an agent can lead to a relatively large amount of profit. However, with the constant development of the business, new problems continue to arise. In the business world, this is a natural thing.
However, as a consumer, the number of problems is certainly inconvenient. Here it is very important to have the call center of the tour . The answer you get is definitely more satisfying as well than finding out how to find yourself on the internet.
Different ways to contact call centers
When contacting the call center, you have several options. Apparently, this is the easiest way to call it straight. However, travel does not provide a telephone function for consumer complaints. It’s already a governance policy that consumers have to follow the consequences.
In return, whatsapp replaced the tour call center. To contact via whatsapp, first enter the wahana.com. From there, there will be a column that says customer service. On a laptop, at the top of the customer service column there is a yellow box.
After entering the customer service page, there are two options for consumers. The option is related to the problem found. the choice is divided into transport and general services. Choose according to the specific problem and you will be instructed to enter the data.
The data includes full name, personal contact on whatsapp, email and complaints filed. From there, the tour will continue to take place via whatsapp with the call center. This method will certainly make it easier to remember that Whatsapp itself is very popular in Indonesia. In addition, this method has advantages in terms of cost.
When using a phone, there are tariffs that consumers have to pay. But when the connection is concluded via whatsapp, it is clear that the tariff does not exist. Alternatively, customers can contact wahana via email. Wahana’s own official email address email@example.com. However, the service has its drawbacks.
The disadvantage of email call centers is the speed of response. The answer is not as fast as touching whatsapp. In fact, the email itself is more for suggestive communication. This is because email is really more intended as a medium for service development.
Tour information can also be viewed via social media
To learn moreabout travel and call centers, customers should follow social media. Wahana herself has been active on many social media platforms. Facebook is the first platform to carry out the highest level of activity. The address/wahanaexpressofficial has its own official branch.
However, some people no longer use Facebook. Therefore, information about the tour call center can also be found through Instagram. The official launch of the tour’s own instagaram @wahanaexpressofficial. The activity of trips on Instagram is also very good. Your posts are constantly updated every day.
In addition, his followers also reached nearly 20 miles. Of course, it cannot be said that this figure is small. If you want to be more formal, customers can actually see your travel profile on linkedin. The linkedin account of this provider can be found at the address/wahana-prestasi-logistics. In fact, some businessmen are more comfortable looking at profiles through linkedin.
In addition to information media, customers can also communicate with social media administrations. Of course, the advantages are very similar to call centers. For communication, the route is actually quite similar on all platforms. First, log in to your personal social media account first. After logging in, find the official tour account.
Make sure the account is official and not fake. In the official account, send a message according to your question or complaint. Messenger’s own medium is different on each platform. For example , you need to install a facebook clutter if you want to contact the provider through facebook.
The lack of an official Twitter account can lead to the disadvantage of social media. This in itself is a shortcoming, considering that the number of Twitter users in Indonesia is booming again. Therefore, those who are Twitter users should use other social media for more information.
Various problems that consumers often encounter
There are a number of problems that allow consumers to contact the tour center. The first problem is related to the delivery address of the package. Either as a sender or as a recipient, the customer will be injured if the package is not sent to the desired location. It can be caused by two things.
The first reason is an error in writing the address, and the second – a courier error when sending it. If this happens, the call center can be contacted with a clear explanation of the chronology. The SS immediately processesthe report and decides to send it to the right place.
In addition, there are often problems when using the tracking function. The tracking feature itself is very useful for consumers. This feature allows consumers to find out the latest location of the goods sent. However, many times this feature does not work in general. This means that the element is not known in the place.
It is clear that this problem worries consumers. As a rule, tracking problems occur solely due to system errors. Therefore , the travel call center can quickly fix it if there is a clear report.
There are two options that the package has not yet arrived. The first option is due to delays. This is due to behavioral problems that can be limited. The second option is the loss of the goods themselves. This problem is extremely rare and almost never happens.
By contacting the call center, customers make it clear why the delay can occur. In addition, cs will process it immediately if the parcel item is really lost. if the package is not finally found, the direct claim procedure is further explained.
Contact a call center if you have any questions
In addition to complaining, tour call centers can also be used if you have a number of questions. The question itself can range from prices to delivery from a variety of things. But with one comment, the question is about travel and its consumers. There is no need to ask questions about the matter.
This is one of the main functions of CS. After all, you will get answers with a good conversation and it is convenient to communicate directly with cs.
In fact, it is up to the startups whether to take advantage of the existence of a call center or not. However, it is recommended to use it as best as possible. With the help of it, communication between customers and suppliers will work smoothly. Do not forget to advise the closest people to contact the call center of the tour.